Returns are accepted within 30 calendar days of delivery. Items must meet the conditions below to be eligible for a refund or exchange.
Eligibility
- Submit your return request to support@readerbank.com within 30 days of receiving your order
- Returned items must be unused, in original packaging, and in resalable condition
- Returns without prior approval will not be accepted
Return Categories
A. Defective, Damaged, or Incorrect Items
- A prepaid return shipping label will be provided
- Full refund or exchange will be issued upon inspection
B. Voluntary Returns (e.g. course changes, accidental orders)
- Customer is responsible for return shipping costs
- A 15% restocking fee will be deducted from the refund
- Trackable return shipping is recommended
Refund Timeline
- Refunds are processed within 3 business days after we receive and inspect the returned item
- Refunds are issued to the original payment method
Return Refusal Conditions
- Returned items that are used, damaged, or missing original packaging
- Returns sent without prior authorization
Contact Information
Email: support@readerbank.com
Phone: +1 (928) 612-2403
Address: 5875 Midridge Dr, House Springs, MO 63051